Refund and Cancellation Policy

Last updated: 7 August 2026

ETEST provides online educational assessments, quizzes, model papers, answer explanations, subscriptions, and other digital educational services through etest.lk.

As our products and services are delivered digitally, there are no physical products to return. This policy explains when payments may be refunded or cancelled.

1. Refund Eligibility

A refund may be considered in the following situations:

  • You were charged more than once for the same transaction.
  • An incorrect amount was charged.
  • Your payment was successful, but the purchased service or content was not provided.
  • A paid quiz or assessment could not be accessed due to a verified technical issue with ETEST.
  • A scheduled examination or paid service was cancelled by ETEST.
  • A significant technical issue caused by ETEST prevented you from using the purchased service and we were unable to provide a suitable alternative.
  • An unauthorized payment was made, subject to verification and investigation.

2. Non-Refundable Situations

Payments are generally non-refundable once digital content or services have been accessed or used.

Refunds will normally not be provided where:

  • A purchased quiz, assessment, or examination has already been started or completed.
  • Paid answer explanations or premium educational content have been accessed.
  • The user changes their mind after receiving access to the purchased service.
  • The wrong subject, paper, language medium, subscription, or product was selected by the user.
  • The user fails to participate in or complete a scheduled examination.
  • The issue was caused by the user’s internet connection, device, browser, electricity supply, or other circumstances outside ETEST’s control.
  • Account credentials, examination links, or access codes were shared with another person.
  • Access was suspended due to misuse, fraud, unauthorized sharing, academic misconduct, or violation of ETEST policies.
  • A subscription period has already started and the service has been made available.

Where appropriate, ETEST may offer an additional attempt, extended access, rescheduling, or account credit instead of a monetary refund.

3. Refund Request Period

Refund requests should be submitted within 7 calendar days from the date of payment.

Requests received after this period may not be eligible for a refund except in exceptional circumstances or where otherwise required by applicable law.

4. Technical Issues During an Examination

If a paid assessment or examination is interrupted due to a verified ETEST system issue, we will review the relevant system and examination records.

Depending on the circumstances, ETEST may:

  • Restore the interrupted examination attempt;
  • Provide an additional attempt;
  • Extend the access period;
  • Reschedule the examination;
  • Provide account credit; or
  • Issue a full or partial refund.

Refunds may not be provided where the interruption resulted from the user’s internet connection, device failure, electricity interruption, browser issue, or another factor outside ETEST’s control.

5. Duplicate Payments

If a user is charged more than once for the same purchase due to a payment or technical error, the duplicate transaction may be refunded after verification.

The valid payment for the purchased service will remain applicable.

6. Subscription Cancellations

Where ETEST offers recurring subscriptions, users may cancel their subscription before the next renewal date to prevent future charges.

Cancellation will normally take effect at the end of the current paid billing period.

Payments already made for the current subscription period are generally non-refundable if access to the service has already been provided.

7. How to Request a Refund

To request a refund, please contact:

ETEST Support
Whatsapp: +94 77 768 8240  Send Message
Website: https://etest.lk

Please provide the following information:

  • Full name
  • Registered ETEST email address
  • Contact number
  • Payment date
  • Amount paid
  • Transaction or payment reference
  • Name of the purchased quiz, assessment, subscription, or service
  • Reason for requesting the refund
  • Relevant screenshots or other supporting information, if available

Providing complete information will help us process your request more efficiently.

8. Refund Review

ETEST may review relevant information before approving a refund, including:

  • Payment records;
  • Account activity;
  • Quiz or assessment access records;
  • Examination logs;
  • System logs; and
  • Communications with the user.

Submission of a refund request does not automatically guarantee approval.

Where possible, ETEST may first offer to restore access, provide another attempt, extend access, or resolve the technical issue before issuing a refund.

9. Refund Processing

Approved refunds will normally be issued to the original payment method used for the transaction.

ETEST will normally review complete refund requests within 7 business days.

After a refund has been processed by ETEST, the time required for the amount to appear in the user’s account may depend on the bank, card issuer, or payment service provider.

10. Payment Disputes and Chargebacks

Customers are encouraged to contact ETEST before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

In the event of a payment dispute, ETEST may provide relevant transaction, account-access, and service-usage information to the payment processor or financial institution as part of the investigation.

11. Changes to This Policy

ETEST may update this Refund and Cancellation Policy from time to time.

Any changes will be published on this page together with the updated revision date.

12. Contact Us

For questions regarding refunds, cancellations, or payments, please contact:

ETEST Support
Whatsapp: +94 77 768 8240  Send Message
Website: https://etest.lk