Last updated: 7 August 2026
Welcome to ETEST. These Payment Terms and Conditions apply to all payments made through etest.lk, including payments for quizzes, model papers, answer explanations, premium educational content, subscriptions, examination services, teacher plans, institute plans, and other paid services offered by ETEST.
By making a payment through ETEST, you confirm that you have read, understood, and agreed to these terms.
1. About ETEST
ETEST is an online educational assessment platform that provides quizzes, model papers, past-paper practice, automated marking, results, answer explanations, exam-preparation resources, and assessment services for students, teachers, and educational institutes.
2. Eligibility and Parental Consent
Users must provide accurate information when registering and making payments.
Users below 18 years of age must obtain permission from a parent or legal guardian before purchasing any paid service. A parent or guardian making a payment on behalf of a student is considered to have accepted these terms.
3. Products and Services
Paid products and services may include:
- Access to individual quizzes, model papers, or assessments
- Access to answer explanations and premium educational content
- Monthly or other subscription plans
- Teacher and institute assessment packages
- Scheduled examinations or reserved examination capacity
- Customized assessment and educational services
The specific features, access period, limitations, and price of each product or service will be displayed before payment.
4. Prices and Currency
Unless otherwise stated, all prices displayed on ETEST are in Sri Lankan Rupees (LKR).
Prices may be changed at any time. However, a price change will not affect a purchase that has already been successfully completed.
Any applicable taxes, processing charges, or additional fees will be displayed before payment where required.
5. Payment Processing
Payments may be processed through PayHere or another authorized third-party payment service provider.
ETEST does not store complete debit-card or credit-card details on its systems. Payment information is submitted securely to the relevant payment processor and is handled according to that provider’s security and privacy practices.
Users are responsible for providing valid, accurate, and authorized payment information.
6. Payment Confirmation
A purchase is considered successful only after ETEST receives confirmation from the payment processor.
After a successful payment, the user may receive:
- An on-screen payment confirmation
- An email, SMS, or account notification
- Access to the purchased quiz, content, subscription, or service
Users should retain the payment confirmation, order number, transaction reference, or receipt for future reference.
7. Access to Digital Content
Access to digital content will normally be activated immediately or within a reasonable period after successful payment confirmation.
Some assessments, live examinations, or institute services may be available only on a scheduled date or during a specified access period.
Access may be delayed due to payment-verification requirements, system maintenance, internet connectivity issues, third-party payment delays, or other circumstances beyond ETEST’s reasonable control.
8. One-Time Purchases
A one-time purchase provides access only to the product, quiz, assessment, explanation, or service described at the time of purchase.
Unless otherwise stated:
- The purchase is for the registered user only.
- Access may not be transferred or resold.
- Login credentials must not be shared.
- Copying, recording, downloading, reproducing, or distributing paid content without permission is prohibited.
- Access may be limited by time, number of attempts, examination schedule, or other conditions shown before purchase.
9. Subscription Payments
Where ETEST offers recurring subscriptions:
- The subscription price and billing period will be shown before confirmation.
- The subscription may renew automatically if recurring billing is enabled and authorized by the user.
- The applicable amount may be charged to the approved payment method at the beginning of each billing period.
- Users are responsible for maintaining valid payment information.
- Failure to process a renewal payment may result in suspension or cancellation of subscription access.
- A subscription may be cancelled before the next renewal date to prevent future charges.
Cancelling a subscription will stop future renewals but will not normally provide a refund for the current billing period unless required under the ETEST Refund Policy.
10. Failed, Pending, or Cancelled Payments
A payment may fail, remain pending, or be cancelled due to insufficient funds, incorrect payment details, bank restrictions, payment-provider checks, interrupted internet connectivity, or other technical reasons.
ETEST will not activate paid access until successful payment confirmation is received.
If money appears to have been deducted but access has not been activated, the user should contact ETEST with the transaction reference and payment details. ETEST will verify the payment with the relevant payment provider.
11. Duplicate Payments
If the same product or service is charged more than once due to a technical or payment-processing error, the user may request a refund of the duplicate payment.
The user must provide sufficient information to verify both transactions, including transaction references, payment dates, amounts, and the registered ETEST account.
12. Refunds and Cancellations
Refund requests are handled according to the ETEST Refund Policy.
Because ETEST provides digital content and online services, payments will generally not be refundable after:
- The purchased quiz or assessment has been started
- Premium content or answer explanations have been accessed
- Digital materials have been downloaded or substantially viewed
- A scheduled examination has begun
- Reserved examination capacity or a customized service has already been provided
- A subscription billing period has already started and access has been made available
Refunds may be considered for duplicate payments, incorrect charges, failure to provide the purchased service, or significant technical issues directly caused by ETEST.
13. Technical Requirements
Users are responsible for ensuring that they have:
- A compatible device and web browser
- A stable internet connection
- Sufficient battery power or an uninterrupted electricity supply
- Correct login credentials
- Access to the email address or telephone number registered with ETEST
ETEST is not responsible for interruptions caused by the user’s device, internet service provider, electricity supply, browser configuration, or other systems outside ETEST’s control.
14. Examination Interruptions
Where a paid examination is interrupted by a verified ETEST system failure, ETEST may, depending on the circumstances:
- Restore the examination attempt
- Provide another attempt
- Extend the access period
- Reschedule the examination
- Provide account credit
- Issue a full or partial refund
The appropriate resolution will be determined after reviewing system records and the circumstances of the incident.
15. User Responsibilities and Prohibited Activities
Users must not:
- Use another person’s payment method without authorization
- Share purchased accounts, examination links, access codes, or paid content
- Attempt to avoid, bypass, manipulate, or reverse payment controls
- Make fraudulent payment claims or chargebacks
- Attempt to copy, scrape, reproduce, resell, or distribute ETEST content
- Interfere with the operation, availability, or security of the platform
- Use ETEST for unlawful or unauthorized purposes
ETEST may suspend or terminate access where fraud, abuse, unauthorized sharing, or a violation of these terms is suspected.
16. Intellectual Property
All quizzes, questions, model papers, explanations, designs, software, logos, graphics, reports, and other content made available through ETEST are owned by ETEST or used with permission from their respective owners.
Purchasing access does not transfer ownership of the content. Users receive only a limited, personal, non-exclusive, and non-transferable right to use the purchased service for its intended educational purpose.
17. Accuracy of Educational Content
ETEST aims to provide accurate and useful educational content. However, questions, answers, explanations, automated marking, and results may occasionally contain errors or require review.
Users should report suspected errors to ETEST. Where appropriate, ETEST may correct the content, update results, provide clarification, or offer another reasonable remedy.
ETEST does not guarantee any particular examination result, academic achievement, school admission, qualification, or employment outcome.
18. Service Availability
ETEST aims to maintain reliable access to its services but does not guarantee that the platform will always be uninterrupted or error-free.
Temporary interruptions may occur due to maintenance, upgrades, security incidents, unusually high traffic, payment-provider issues, hosting-provider issues, or circumstances beyond ETEST’s reasonable control.
19. Limitation of Liability
To the maximum extent permitted by applicable law, ETEST will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use the platform.
Where ETEST is found responsible for a paid transaction, its total liability will generally be limited to the amount paid by the user for the affected product or service.
Nothing in these terms excludes any rights or liabilities that cannot legally be excluded.
20. Chargebacks and Payment Disputes
Users should contact ETEST before submitting a payment dispute or chargeback so that the issue can be investigated and resolved.
ETEST may suspend the relevant account while a chargeback, suspected fraud, or payment dispute is being investigated.
Fraudulent or abusive chargebacks may result in permanent account suspension and recovery of reasonable costs incurred by ETEST.
21. Changes to These Terms
ETEST may update these Payment Terms and Conditions from time to time.
Changes will be published on this page with an updated revision date. Updated terms will apply to transactions made after they are published.
22. Governing Law
These terms are governed by the laws of Sri Lanka.
Any dispute that cannot be resolved through direct discussion will be subject to the jurisdiction of the courts of Sri Lanka, unless otherwise required by applicable law.
23. Contact Us
For payment questions, technical issues, cancellations, or refund requests, please contact:
ETEST Support
Whatsapp: +94 77 768 8240 Send Message
Website: https://etest.lk
When contacting us about a payment, please include the registered email address, payment date, amount, transaction reference, and a description of the issue.